After-Sales Service
Either one year or 1000 operating hours, whichever comes comesfirst.However, forsome special projects, we can extend the warranty period.
We offer 24-hour online technical support and video guidance. For warranty issues, spare parts are provided free of charge.
Generator-related issues
Calculate your total load requirement and add a 20-30% safety margin. Also, consider both the continuous (normal) and backup power supply requirements.
Yes, most models support adjustable voltage (such as 380V/400V/415V) and frequency.
The optional mute cover can reduce the noise to 75dB(A) at a distance of 1 meter. The ultra-mute cover can reduce the noise to 60dB(A) at the same distance. This complies with environmental protection regulations.
Yes, a synchronous control panel with load sharing and redundancy
-10°C to 40°C. Special cold-start kits for low-temperature environments, as well as radiator upgrade solutions for high-temperature environments.
A routine check is conducted every 200 hours; a major overhaul is carried out every 1000 to 2000 hours (depending on the engine). For detailed information on generator maintenance.
